Uptime

eBRIDGE Software's targeted uptime for the eBridge Connections platform is 99.9%. The only exclusions provided for this time would be scheduled maintenance windows, listed below.

Planned Maintenance

eBridge Connections has regularly scheduled maintenance windows on a nightly and weekly basis details in the chart below.

Day of Week Start Time End Time Duration
Monday 12:00 am 1:00 am 1 hour
Tuesday 12:00 am 1:00 am 1 hour
Wednesday 12:00 am 1:00 am 1 hour
Thursday 12:00 am 1:00 am 1 hour
Thursday 5:15 am 9:15 am 4 hours
Friday 12:00 am 1:00 am 1 hour
Saturday 12:00 am 1:00 am 1 hour
Sunday 12:00 am 1:00 am 1 hour
Sunday 3:00 am 3:00 pm 12 hours










* Please note that all times are Eastern Time

Unplanned Maintenance

eBRIDGE Software will attempt to undertake all maintenance within the planned maintenance windows. In the unlikely event maintenance is required outside a planned maintenance window, eBRIDGE will make all attempts mitigate impact to our customers and to notify customers of the required maintenance.