Partner Profile: Fine Solutions

Partner Profile: Fine Solutions

Thursday, March 24, 2016Kelly Nelson Allow us to introduce our newest partner Fine Solutions, a Microsoft Gold Partner. They deploy Microsoft Dynamics AX, GP, and CRM thoroughly, affordably, and with speed. They’re claim to fame is combining their out of this world technical expertise, teamwork and experience with their diverse methods of ground-breaking implementation. Here’s a recap of our discussion with them!

What is your specialty (which applications do you work with)?

Fine Solutions implements, services, and supports Microsoft Dynamics AX, GP, and CRM.

Why did you select that as your specialty? Why do you believe in this platform?

The strength of Microsoft Dynamics AX lies in its far-reaching capabilities. Dynamics AX is a global, multi-language, multi-currency Enterprise Resource Planning (ERP) solution. With comprehensive business management features built for finance, human resources, and operations management, Dynamics AX also offers additional industry capabilities for retailers, professional service industries, financial service business, manufacturers, and public sector organizations. It truly has the power to become the digital nervous system of a company, capable of providing qualitative financial insight, forecasting, and role-tailored data precision to every department. Dynamics AX will remove any barriers that exist between financial planning and profitability, while providing the framework to ensure that every aspect of business—and its employees—work in solidarity.

Dynamics GP has an outstanding array of out-of-the-box solutions. It gives companies the flexibility to adapt to new opportunities and the power to help enable future growth. From optimizing purchasing processes, inventory tracking, and asset management, to shortening shipping times, Dynamics GP streamlines end-to-end business processes and aids in controlling expense. GP can automate and connect your finance, supply chain, human resource, payroll, distribution and manufacturing divisions. And with role-specific, integrated business intelligence and enhanced reporting capabilities to allow cutting edge insight, every user is presented with the information they need when they need it.

The traditional aim of a CRM platform is to offer a significantly high Return-On-Investment by organizing and automating sales, customer service, and marketing processes—in particular, those processes which aim to nurture customer satisfaction and loyalty. Microsoft Dynamics CRM excels in this regard, but with a range of tools primed for addition, like Assistance PSA and ClickDimensions, it's capable of so much more. Here at Fine, we see the potential for Dynamics CRM to function as the heart of your company. The seamless integration relationship it holds with Dynamics AX and Dynamics GP provides truly terrific performance. Now, you have a CRM solution which can manage your professional services, recruiting, human resources and finance divisions, tracking time and maintaining expenses intuitively and with ease. Further still, all information can be pulled directly into an accounting system, creating a streamlined environment which prevents human error.

How long have you been doing what you’re doing?

Since 2004.

Who are some of your notable clients?

Space Needle, The Seattle Times, Chihuly Studio, Columbia Distributing, Dave’s Killer Bread, Moneytree, Moz, Papa Murphy’s, Theo Chocolate, Windermere.

Tell us something interesting about your company that makes you different?

We recognize the human in business: how the unnecessary stress of a dysfunctional or inadequate system has an impact on not just a company’s money—but its employee’s time, and happiness. We're passionate about helping our clients improve processes so they can catch that soccer match, walk their dog, to find more time for the finer things in life. We're passionate about making business the best it can be, because business is personal.

Why did you choose to work with eBridge Connections?

The tools and services provided by eBridge Connections allow our clients to drive efficiency by connecting otherwise disparate systems. As a provider of ERP and CRM systems, we see huge value in improving reporting, process automation, data quality and communication between Sales, Customer Service, Delivery and Finance.  

Provide a quote on eCommerce, the digital world, or just what you do overall.

The future of business, regardless of industry, is online. Whether it’s an online storefront offering secure checkout or a web portal providing customer self-service, the integration of online services is indispensable to companies looking for not only growth, but increased productivity. Microsoft Dynamics AX, GP, and CRM—either online or on premises—have intrinsic capabilities that dramatically increase the efficacy of online services, allowing all components of finance, customer service, sales, marketing, and operations to work in unison.

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