Careers

Description

As a leader in accounting integration, eBRIDGE has supplied support to over 37 accounting packages including Microsoft Dynamics, Sage 100, 300, 500 and many more. As a SaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI (Home Depot, Walmart etc), eCommerce stores (Magento, Volusion, ASPDotNetStorefront etc), CRM (Salesforce, Microsoft CRM, Netsuite), and supply chain management.

We are looking for individuals who thrive in a team and goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

Job Description:

This role encompasses the responsibility for several software development projects. Additional roles include the management of scheduled commitments and ensuring that project deadlines, scheduled timeframes and quality standards are met. The incumbent of this role reports to the Manager, Product Development.

Responsibilities

• Works in conjunction with other developers to design and build software products
• Contributes ideas to product development decisions
• Conducts research to yield state of the art solutions
• Code and test software products in the development stage
• Website development (MVC) may be required
• Co-ordinates with others to meet scheduled commitments

Qualifications

• Excellent communication and interpersonal skills
• Excellent analytical and problem solving skills with a strong sense of customer commitment
• Experience in C#, other .Net languages
• Exceptional ability to organize, prioritize, and multi-task in a busy environment
• Expertise in building and maintaining MVC Websites a plus
• Working knowledge of the Microsoft Windows Environment, MS Visual Studio and Web Services.
• Experience with SQL Server or Accounting Packages an asset.
• A College diploma in Computer Science/Programming or related field and 2 years of work experience in related position

Additional Information

Please note that only candidates who meet the qualifications will be contacted, all other applicants will be kept on file for a three-month period.

Thank you for your interest in eBRIDGE Software Inc.

Job Type: Full-time

Experience:

• Computer Programming: 2 years (Required)

Description

eBridge Connections delivers a powerful Cloud-based accounting integration that connects and automates vital business processes.  The universal solution supports an ever growing list of 40 accounting and ERP systems including Microsoft Dynamics, Sage, SAP, Intuit and many more.  With connections to more than 20 popular ecommerce carts, thousands of EDI trading partners and leading CRM platforms, eBridge Connections has become the integration platform of choice for businesses. 

Our rapid growth and exciting future has created numerous challenging opportunities.  We are looking for individuals who thrive in a team and goal-oriented environment.  Ideal eBridge Connections candidates have unbridled energy and a desire to contribute to the team.  At eBridge Connections, our goal is to create an environment to help you be as creative and successful as possible. 

Sales Representative introduces our services offering to prospects and partners.  The position may have a secondary focus on penetrating certain assigned customers with significant growth opportunity, as assigned by management.

Responsibilities

• Prospect for new business by tapping into new leads generated by the company or via cold calling and various professional networking
• Create and manage client databases using our Salesforce.com
• Conduct over the phone introductions of our service offering
• Schedule appointments for the next level within our business development process
• Maintain and build client relationships following the initial sale
• Identify opportunities to enhance systems/tools
• Stay current with all company products, services, technologies and partners

Qualifications

• Demonstrates persistence, overcomes obstacles, and strives to grow and improve
• Goal oriented with a desire to win
• Must have strong communication skills in English, both verbal and written
• Understands the principles of business development
• Excellent know-how of MS Office
• Strong leadership skills and ability to work effectively with minimal supervision
• Exceptional work ethic.  Uses time productively, maximizes efficiency, and meets challenging work goals

Additional Information

• Local candidates only, no relocation
• Qualified applicants are asked to send cover letters and resumes via e-mail to: careers@ebridgeconnections.com
• Please note that only candidates who meet the qualifications will be contacted, all other applicants will be kept on file for a three month period.
• Thank you for your interest in eBridge Connections. No employment agencies or phone calls please.

Description

Being an eBridge Customer Support Representative means you’re a hero during times of triumph and crisis. A job like this can truly be impactful and rewarding.

Do you have experience in a software company, or software educational background? In this role, you’ll be SUPER resourceful. You won’t always know the answers to the questions you’re being asked. You’ll be human-centered, ready for high-quality customer experiences, and you’ll find a way to help the customer with speed and quality. eBridge Support connects with merchants on their current sales channels and often also has the chance to help them with potential new channels or work flows too.

Care a lot? Ready for some days of high pressure? Geared up to advocate for customers by communicating with Team eBridge?

Perfect.

Learn from our whole team, train with a small squad, and bring your own ideas and flair to eBridge support. We want to have THE BEST SUPPORT TEAM IN THE INTEGRATION BIZ. Help guide eBridge customers through the process, teach, problem solve, and explore growth opportunities with them (nope, don’t worry – no hard selling).

Responsibilities

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

• Multi-task with 3-5 cases at once over email, phone and possibly live chat
• Ensure a super quick and cheerful response time (same day ticket review)
• Act as a partner and friend to the customer
• Document your learnings and work with the Support Squad and Development to help elevate eBridge as we learn and grow
• ID opportunities for our clients to grow and offer needs-based solutions (not pushy sales)
• Own it
• Be energetic
• Don’t ever leave a customer hanging
• Get the case solved and high-five everyone around you!

Qualifications

What would make you successful here

All the things you’re good at because you’ve done most of these before

• Must have experience in a software company, or software educational background.
• In the office everyday – Burlington, Ontario.
• Flexible with work hours. This will include shift work and may include weekends.
• Not afraid to advocate for a customer to Team eBridge.
• Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
• Proficient with technology.
• Cheerful, energetic communication skills.
• Willingness to learn and bring your own flair

Additional Information

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a Customer Support Representative

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Customer Support Representative

Description

What eBridge Connections does is in our name: We connect ERPs, eCommerce platforms and EDI trading partners. This integration lets busy merchants, brands and suppliers eliminate manual data entry between systems. Since 1993 we’ve been helping the ‘little guy compete with the big guy.’

And now we need you! Start a career in eCommerce SaaS technology. As more merchants and suppliers move their businesses from brick and mortar to online, eBridge is a vital part of their ability to grow.

Our Channel Development Rep will team with our VP Marketing, Digital Marketing Manager and current Channel Development Rep. Your ‘customer’ will be our VP Sales and the New Sales team. Help them drive revenue! We are looking for a keen, optimistic person to help grow our partnership pool and launch us into big growth in 2021 and beyond.

 

Responsibilities

What you’ll do

- Drive net-new revenue to our Sales team by recruiting new partners (web agencies, VARS, and more) to our partner program

- Reach out to potential partners over the phone, video calls, LinkedIn and email to set up meetings for our Partner Manager at first, and eventually on your own

- Nail the value proposition! : )

- Utilize a variety of lists, internet searches, social media to research and vet potential new Channel Partnerships for eBridge (especially agencies implementing Shopify, BigCommerce, Magento, WooCommerce, Amazon and VARs onboarding ERPs including NetSuite, Sage, SAP, Microsoft, QuickBooks and Epicor)

- Tailor outreaches to what each sales territory needs

- Report on your progress daily and weekly: Stats on outreaches, meetings booked, sent partnership agreements, and any opportunities and wins

- Grow to manage a pipeline of partner referred opportunities

- Support a smooth sales cycle and on-boarding experience for partners and their clients

- Work with Marketing to develop blogs, email campaigns and other outreach initiatives to engage current and attract new partners

- Participate in the eCommerce ecosystem on LinkedIn, and eventually in-person at events

- Become a subject matter expert in integration, eBridge and eCommerce as a whole, plus the current partner ecosystem and landscape

- Help escalate to senior management if there is a customer stuck

 

Qualifications

Who you are

- Experienced Software Salesperson (SaaS) with 2 years’ experience

- Good at cold calling, cold outreaching

- Mature, trustworthy, self-starter, reliable

- Have strong organization skills to track your outreaches, plan follow-ups, and track meetings booked

- Quick learner

- Attention to detail

- Can-do attitude: no excuses, only solutions : )

- Existing knowledge of the eCommerce and /or ERP landscape a plus

- Experience with a sales quota

- Solid understanding of Salesforce.com CRM, MS Teams, and the Google Suite

- You should be able to prioritize, make decisions

- Excellent written and verbal skills on the phone, on video, and over email

- Bachelor’s degree in business or similar field preferred

- Ability to Travel (eventually) to Trade Shows and Conferences across Canada and the US

 

Additional Information

Sound like you!? If you are experienced in outbound SaaS sales, but want to move more into partnerships, send us your resume. Bonus points for setting us a short intro video of yourself!

Location: eBridge Connections is in Burlington, Ontario. Expect a mixture of in-the-office and work from home flexibility through COVID-19 and beyond.

Job Types: Full-time, Permanent

Additional pay:

• Bonus Pay

Benefits:

• Casual Dress
• Company Events
• Dental Care
• Extended Health Care
• On-site Parking
• Paid Time Off
• Vision Care
• Work From Home

Schedule:

• Monday to Friday

COVID-19 considerations:
eBridge HQ is abiding to current governmental regulations with respect to cleaning and distancing. : )

Experience:

• SaaS or Software Sales: 2 years (Preferred)
• outbound cold calling: 2 years (Preferred)

Education:

• Bachelor's Degree (Preferred)

Location:

• Burlington, ON (Preferred)

Work remotely:

• Temporarily due to COVID-19

Apply today at careers@ebridgeconnections.com 

Description

The Implementation Consultant is responsible for developing customer specific integration maps and profiles using various pieces of software.

Responsibilities

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

• Request proper information to other involved eBridge departments to assure specifications and proper input are available before starting the development.
• Develop software functionality using eBridge tools to implement EDI standards and customer policies, under scope, time frame, quality and target date.
• Run compliance tests to insure logic developed satisfy standard EDI practices, trading partner specifications and customer requirements.
• Properly document activities using standard eBridge business practices and tools.
• Provide hands on development, installation, configuration and testing for eBridge products and EDI translators within a variety of platforms and production environments.
• Work with other eBridge departments to resolve customer situations, providing proper input details and documentation to support product changes.
• Occasional after-hours support via Blackberry.

Qualifications

What would make you successful here

All the things you’re good at because you’ve done most of these before

• A Diploma or Degree in Computer Science or related field is recommended.
• Experience in a related position is an asset.
• Excellent communication and interpersonal skills.
• Excellent analytical and problem solving skills with a strong sense of customer commitment.
• Exceptional ability to organize, prioritize, and multi-task in a busy environment.
• Project management skills.
• DOS, MS SQL Server, working knowledge of MS Office Tools and software and basic programming and database skills are an asset.

Additional Information

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for an Implementation Consultant.

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Implementation Consultant