We are constantly on the lookout for talented, energetic, customer oriented team players to join our team.

We encourage you to learn more about eBridge and submit your resume. The right position could be waiting for you!

If accomplishment, integrity, openness, and working in fun, team environment are important to you, we want to hear from you! We are growing and constantly changing.

Whether the position you are looking for is posted or not, if you are interested in working for eBridge Connections, please forward your resume to careers@ebridgeconnections.com

Available Positions

Description

As a leader in accounting integration, eBRIDGE has supplied support to over 37 accounting packages including Microsoft Dynamics, Sage 100, 300, 500 and many more. As a SaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI (Home Depot, Walmart etc), eCommerce stores (Magento, Volusion, ASPDotNetStorefront etc), CRM (Salesforce, Microsoft CRM, Netsuite), and supply chain management.

We are looking for individuals who thrive in a team and goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

Job Description:

This role encompasses the responsibility for several software development projects. Additional roles include the management of scheduled commitments and ensuring that project deadlines, scheduled timeframes and quality standards are met. The incumbent of this role reports to the Manager, Product Development.

Responsibilities

  • Works in conjunction with other developers to design and build software products
  • Contributes ideas to product development decisions
  • Conducts research to yield state of the art solutions
  • Code and test software products in the development stage
  • Website development (MVC) may be required
  • Co-ordinates with others to meet scheduled commitments

Qualifications

  • Excellent communication and interpersonal skills
  • Excellent analytical and problem solving skills with a strong sense of customer commitment
  • Experience in C#, other .Net languages
  • Exceptional ability to organize, prioritize, and multi-task in a busy environment
  • Expertise in building and maintaining MVC Websites a plus
  • Working knowledge of the Microsoft Windows Environment, MS Visual Studio and Web Services.
  • Experience with SQL Server or Accounting Packages an asset.
  • A College diploma in Computer Science/Programming or related field and 2 years of work experience in related position

Additional Information

Please note that only candidates who meet the qualifications will be contacted, all other applicants will be kept on file for a three-month period.

Thank you for your interest in eBRIDGE Software Inc.

Job Type: Full-time

Experience:

  • Computer Programming: 2 years (Required)

Apply to --> careers@ebridgeconnections.com

Description

Being an eBridge Sales Administrator means you’re a hero to our Sales team! A job like this can truly be impactful and rewarding and fun.

In this role, you’ll be SUPER resourceful. You won’t always know the answers to the questions you’re being asked. You’ll be human-centered, ready for high-quality customer experiences, and you’ll find a way to help the customer with speed and quality.

Care a lot? Ready for some days of high pressure? Geared up to advocate for customers by communicating with Team eBridge?

Perfect.

Learn from our whole sales team and bring your own ideas and flair to eBridge. Help us work on proposals with some of the world’s biggest merchants and suppliers.

Responsibilities

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • CRM Management
    • Enter leads in CRM system (Salesforce)
    • Enter required data in CRM for won jobs
    • Contact customers to obtain missing information, ie correct phone numbers, addresses, logins, credentials, all of the information our implementation team needs to start the job!
    • Fill in the blanks, gather revenue data, website urls, company descriptions, extra contacts that might be important – any additional data that would help the reps.
  • Communicate internally any important feedback from customers Support the sales force with general operations to help reach the team’s objectives
  • Set up reference calls for potential customers; stay connected to the current customer base, build key relationships with our VIPs
  • Maintain and update sales and customer records
  • Develop monthly sales reports
  • Update quotes
  • Modernize and suggest process improvements
  • Clear the way for our reps to get our solution into as many merchant hands as possible

Qualifications

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • In the office everyday – Burlington, Ontario.
  • Previous experience in administration or sales
  • Strong, cheerful, energetic communication skills.
  • Enthusiasm
  • Organizational skills
  • Attention to detail
  • Willingness to learn and bring your own flair
  • Salesforce experience would be an asset

Additional Information

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a Sales Administrator.

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

Learn more about us on WebTwitterLinkedInFacebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Sales Administrator

Description

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eBridge Connections delivers a powerful Cloud-based accounting integration that connects and automates vital business processes.  The universal solution supports an ever growing list of 40 accounting and ERP systems including Microsoft Dynamics, Sage, SAP, Intuit and many more.  With connections to more than 20 popular ecommerce carts, thousands of EDI trading partners and leading CRM platforms, eBridge Connections has become the integration platform of choice for businesses. 

Our rapid growth and exciting future has created numerous challenging opportunities.  We are looking for individuals who thrive in a team and goal-oriented environment.  Ideal eBridge Connections candidates have unbridled energy and a desire to contribute to the team.  At eBridge Connections, our goal is to create an environment to help you be as creative and successful as possible. 

Sales Representative introduces our services offering to prospects and partners.  The position may have a secondary focus on penetrating certain assigned customers with significant growth opportunity, as assigned by management.

Responsibilities

  • Prospect for new business by tapping into new leads generated by the company or via cold calling and various professional networking
  • Create and manage client databases using our Salesforce.com
  • Conduct over the phone introductions of our service offering
  • Schedule appointments for the next level within our business development process
  • Maintain and build client relationships following the initial sale
  • Identify opportunities to enhance systems/tools
  • Stay current with all company products, services, technologies and partners

Qualifications

  • Demonstrates persistence, overcomes obstacles, and strives to grow and improve
  • Goal oriented with a desire to win
  • Must have strong communication skills in English, both verbal and written
  • Understands the principles of business development
  • Excellent know-how of MS Office
  • Strong leadership skills and ability to work effectively with minimal supervision
  • Exceptional work ethic.  Uses time productively, maximizes efficiency, and meets challenging work goals

Additional Information

  • Local candidates only, no relocation
  • Qualified applicants are asked to send cover letters and resumes via e-mail to: careers@ebridgeconnections.com
  • Please note that only candidates who meet the qualifications will be contacted, all other applicants will be kept on file for a three month period.
  • Thank you for your interest in eBridge Connections. No employment agencies or phone calls please.

Description

Being an eBridge Customer Support Representative means you’re a hero during times of triumph and crisis. A job like this can truly be impactful and rewarding.

Do you have experience in a software company, or software educational background? In this role, you’ll be SUPER resourceful. You won’t always know the answers to the questions you’re being asked. You’ll be human-centered, ready for high-quality customer experiences, and you’ll find a way to help the customer with speed and quality. eBridge Support connects with merchants on their current sales channels and often also has the chance to help them with potential new channels or work flows too.

Care a lot? Ready for some days of high pressure? Geared up to advocate for customers by communicating with Team eBridge?

Perfect.

Learn from our whole team, train with a small squad, and bring your own ideas and flair to eBridge support. We want to have THE BEST SUPPORT TEAM IN THE INTEGRATION BIZ. Help guide eBridge customers through the process, teach, problem solve, and explore growth opportunities with them (nope, don’t worry – no hard selling).

Responsibilities

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • Multi-task with 3-5 cases at once over email, phone and possibly live chat
  • Ensure a super quick and cheerful response time (same day ticket review)
  • Act as a partner and friend to the customer
  • Document your learnings and work with the Support Squad and Development to help elevate eBridge as we learn and grow
  • ID opportunities for our clients to grow and offer needs-based solutions (not pushy sales)
  • Own it
  • Be energetic
  • Don’t ever leave a customer hanging
  • Get the case solved and high-five everyone around you!

Qualifications

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • Must have experience in a software company, or software educational background.
  • In the office everyday – Burlington, Ontario.
  • Flexible with work hours. This will include shift work and may include weekends.
  • Not afraid to advocate for a customer to Team eBridge.
  • Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
  • Proficient with technology.
  • Cheerful, energetic communication skills.
  • Willingness to learn and bring your own flair

Additional Information

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a Customer Support Representative

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on WebTwitterLinkedInFacebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Customer Support Representative

Description

Enjoy talking to humans?  Like business development?  Interested in the world of eCommerce, CRM and EDI?  Happy striving for goals?  
Yes?  Then, read on.

Use your experience in marketing, sales and business development to support and drive top line growth at eBridge Connections. As a member of the marketing team, you will be growing, inspiring, and leading our channel partner program. In this challenging and rewarding position, you will find, sign-up and help channel partners take advantage of our integration expertise to grow their business, and ours.

If you are a junior self-starter with business development in your blood, apply today!

Responsibilities

  • Help us grow the eBridge channel partner community
  • Source new channel partners to join our partner community
  • Sign up 4 new VARS (channel partners) each month
    • Each with an opportunity
  • Reach 84 opportunities from new and existing VARs in 12 months
  • Maintain existing channel partner relationships

Qualifications

  • University preferred
  • 1-2 years work experience
  • Business development
  • Salesforce.com
  • Great communication skills (written, spoken)
  • Casual and smart
  • Self-starter, hard worker
  • Resourceful

Additional Information

  • Your day-to-day
    • Source potential partners - over the phone and over email
    • Communicate the benefits of our partner program, sign agreements
    • Work with sales to progress partner opportunities
    • Manage relationships with existing partners
 
  • What’s in it for you?
    • Good compensation
    • Bonus structure
    • And, a great place to learn & grow your career
 

Description

The Implementation Consultant is responsible for developing customer specific integration maps and profiles using various pieces of software.

Responsibilities

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • Request proper information to other involved eBridge departments to assure specifications and proper input are available before starting the development.
  • Develop software functionality using eBridge tools to implement EDI standards and customer policies, under scope, time frame, quality and target date.
  • Run compliance tests to insure logic developed satisfy standard EDI practices, trading partner specifications and customer requirements.
  • Properly document activities using standard eBridge business practices and tools.
  • Provide hands on development, installation, configuration and testing for eBridge products and EDI translators within a variety of platforms and production environments.
  • Work with other eBridge departments to resolve customer situations, providing proper input details and documentation to support product changes.
  • Occasional after-hours support via Blackberry.

Qualifications

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • A Diploma or Degree in Computer Science or related field is recommended.
  • Experience in a related position is an asset.
  • Excellent communication and interpersonal skills.
  • Excellent analytical and problem solving skills with a strong sense of customer commitment.
  • Exceptional ability to organize, prioritize, and multi-task in a busy environment.
  • Project management skills.
  • DOS, MS SQL Server, working knowledge of MS Office Tools and software and basic programming and database skills are an asset.

Additional Information

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for an Implementation Consultant.

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on WebTwitterLinkedInFacebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Implementation Consultant

Description

As a result of our rapid growth we are looking for a VP, Customer Satisfaction. This role will report directly to our CEO. Its mission will be 2-fold:
  1. To break down walls to vastly improve customer satisfaction
    • by leading our support department
  2. To grow our sales into our existing customer base
    • by leading our account management department
You will help redefine the processes and grow our people. Your team will own the customer.
 

Responsibilities

Responsibilities
Manage the account managers who work with our current customers, and manage our support team
  • Ramp our current customer support department
    • Speed up ticket resolution (live chat, phone calls and email)
    • Exceptional communication
    • Your team will be resourceful, empathetic and will ask genuine-human questions
    • Teach people about the platform
    • Your goal: happy customers
       
  • Inspire our current Upsell Sales Team and create a dynamic high-performing environment 
    • Inspire a team of account managers, prioritizing the right behaviours
    • Manage a revenue target without pushy sales
    • Enhance relationships with customers
    • Be part of their growth plan
    • Discuss invoices and renewals
    • Your goal: reduce churn and grow recurring sales by 20%

Qualifications

What you bring to the role
  • Excellent communicator
  • Multi-tasker
  • Thick skin, be the advocate for our customers
  • A drive to impart change
  • 5+ years in management at a software company
  • Track record leading a revenue focused team + a customer support focused team
  • Passion for people, revenue, problem solving and for building amazing teams
  • A knack for modernizing processes
  • The ability to thrive after a bad day
  • The desire to have an impact and make a difference
  • A love for retail, commerce, and customer success
  • University degree is preferred
Drive change. Modernize. Make an impact on our executive team.
  • Be proactive with the business, identify opportunities, build projects and deliver to the finish line
  • Leverage data and process to increase business efficiency, creating valuable systems that make us better
  • Helping change and contributing to the overall strategy and growth
  • Sell integration to some of the fastest growing and largest organizations on the planet

Additional Information

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a VP, Customer Satisfaction (Support and Upsell Sales).

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

Learn more about us on WebTwitterLinkedInFacebook.

 

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, SubjectVP, Customer Satisfaction (Support & Upsell Sales)